Service Manager – Customer Services

01 October 2020


Salary up to £54,615 per annum
(includes an honorarium)

Job Overview:

This is a new, high profile, senior management post introduced as a key element of the Council's significant commitment, drive and investment for service improvement through its innovative Digital and Services Transformation Programme.

As Service Manager-Customer Services you will have responsibility for developing and leading the vision for ensuring customer excellence across all services including a new cross-Council service delivery model and approaches.

You will lead the focus on ensuring easy access for customers through all channels, particularly self-service and enabling customers to receive the services they require and answers they need at first point of contact.

Working in close synergy with the Digital Services team you will oversee the rapid integration of new digital services into the customer services function.

With a track record in delivering excellent customer services, you are ambitious, resilient, innovative, enthusiastic, performance driven and able to lead others, playing a key and direct role in shaping the Council's customer experience.

As well as being a vibrant, exciting place to work you will benefit from tailored learning and development support and an excellent benefits package including a flexible working environment.

This post attracts an honorarium which is project based.

To apply, please submit your CV and a supporting statement via email to:

Please note your supporting statement must clearly demonstrate how you meet the essential criteria for this post.

Closing date – 25th October 2020
Short Listing – 30th October to 3rd November
Assessment and Final Interviews – Week commencing 9th November 2020

For more information on this post please contact: 
Craig Bonar, Director-Resources and Business Transformation (07805 555992)

Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

Please note this post is politically restricted under the Local Government (Politically Restricted Posts) (No. 2) Regulations 1990.